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Open your account with legal clarity

Open your account with clear legal terms, wallet record handling and privacy choices laid out before you enter the lobby, so you know what applies to account access…

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CONTACT PATHS

Check legal contact paths in Malaysia

Legal questions should not sit in a general chat queue without context. Use the paths below when you need contract terms, privacy requests, wallet record queries…

Terms email Send contract questions to our legal mailbox with your account ID and the clause…
Account help chat Use live chat for urgent access questions, such as a locked account or a…
Document update path If your personal details changed, ask support for the document update path before sending…
DATA CARE

Browse our data and security handling

Your legal rights depend on records being accurate, limited and traceable. We separate account credentials from payment references, keep access logs for security checks and use cookies only for site function, fraud…

Data collection

We collect details needed to open and maintain your account: name, contact fields, login events, device signals and wallet records. We avoid collecting extra documents unless a legal, security or payment check makes them necessary.

Cookie controls

Cookies help keep sessions active, remember language choices and detect fraud patterns. You can clear them through your browser; if you block necessary cookies, account access or wallet actions may not work correctly.

Account security

We protect legal records with access controls, staff permission levels and audit logs. When a sensitive request arrives, we check identity first, then limit the response to the account holder or authorised channel.

Retention periods

We keep records only for business, legal, security and payment dispute needs. Different record types may have different periods, and we remove or anonymise data when there is no valid reason to keep it.

Correction requests

If your name, phone number or email is wrong, tell us before making further wallet requests. We may ask for proof, then update the record and confirm when the corrected detail is active.

Third-party sharing

Payment and verification partners receive only the details needed to process checks tied to your account. We do not sell your personal data, and we require partners to handle records under agreed safeguards.

Start with legal answers before joining

The answers below cover the legal points we are asked about most before an account is opened or changed. They focus on access, eligibility, records, cookies, data requests and payment references for Malaysia. If your situation involves a court order, regulator request, family dispute or payment partner issue, contact us with documents so we can assess the exact duty and reply through the verified channel.

You can start the account process only where local law permits. Eligibility depends on the law that applies to you, our checks and any payment partner rule linked to Touch 'n Go, GrabPay, Boost dan FPX.

We collect account, contact, login, device and wallet records needed to run your account and meet legal duties. Extra documents are requested only when identity, security, payment or dispute checks require a clearer record.

Send a request through support with your account ID and the contact detail already on the account. We verify identity before releasing data, because legal records can include wallet references and security events.

Yes. Ask support for the correction path, then provide the proof we request. We update records after checks are complete, and some payment records may stay unchanged if law or partner rules require retention.

Wallet records include payment method, time, amount, account reference and status. We keep them for reconciliation, dispute handling and legal duties, then remove or anonymise them when there is no valid reason to retain them.

Cookies can record consent choices, session status and security signals. You can manage them in your browser, but blocking necessary cookies may prevent account access, identity checks or wallet actions from working correctly.

Start with support so we can identify your account and the record involved. If the issue needs legal handling, we route the case internally and reply through the verified contact path on file.